Note: This notice is relevant solely to accounts that will receive email communication.
We're continuously improving our platform, and as part of these efforts, we are migrating Legacy Windows hosting services to a unified platform, and an automatic upgrade of the PHP version to at least version 5.6. This upgrade will significantly enhance the performance, security, and functionality of the services.
Key Changes:
PHP Version: The server no longer supports PHP 5.5 or older. For the websites to keep running, we'll automatically update them to at least version 5.6.
Database Migration: The databases will be migrated to a new configuration. MySQL databases will be moved to a local MySQL database, and MSSQL databases will be moved to a remote MSSQL database.
Email Migration: We will transition from MailEnable to SmarterMail, a more advanced and reliable email platform.
What do you need to do?
Please watch out for a separate email with your upgrade schedule. In the meantime, ensure that you perform the following actions to ensure a smooth transition:
PHP Upgrade: If you are currently using PHP version 5.6 or below, please be aware that it will no longer be supported in the new Plesk version. To minimize downtime, we recommend you start working with your developer to upgrade your code, application, theme, or plugin to support higher versions.
Email Sending Scripts: In our follow up correspondence, we’ll share the process of how the updates need to be made.
Database Migration: No manual changes are required, as we will automatically update the connection strings. However, if you maintain your own copy of the connection settings, please ensure that our changes are reflected there.
Will there be a DNS change?
Yes, there will be a DNS change for the mail server. While the web hosting server name will change, the IP address will remain the same. However, since the email service will be migrated to Smartermail, the IP address associated with the mail A record will need to be updated.
Will my email services be affected?
No, your email services will remain fully operational during and after the upgrade. However, please ensure your email scripts are updated to include authentication before sending emails. This is a requirement for the new platform.
You can access your email accounts anywhere using any web browser via this log-in URL: https://webmail.yourdomain.com/ (replace yourdomain.com with your exact domain name). Enter your email address in the Email Address field, then type in your existing Password.
Will this cost me more?
No, there will be no additional costs and changes to your billing cycle.
What happens next?
Please ensure all the required actions are completed ahead of your upgrade date. We’ll send another email with further instructions soon.
Should you have any questions or require further assistance, please do not hesitate to contact us.