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Pending Order Activation

Opened on March 17th, 2025 1:21 pm AEST, last updated March 18th, 2025 1:36 am AEST
Resolved

We have monitored the situation and ensured the issue has been completely resolved.

Please feel free to reach out to our support team for any further concerns.

Posted March 18th, 2025 1:36 am AEST

Monitoring

A fix has been implemented and we are monitoring all pending orders to be processed completely for the next 24 hours.

We appreciate your patience and understanding. Please check back here for further updates.

Posted March 17th, 2025 8:32 pm AEST

Monitoring

A fix has been implemented and we are monitoring all pending orders to be processed completely.

We appreciate your patience and understanding. Please check back here for further updates.

Posted March 17th, 2025 4:42 pm AEST

Investigating

We are aware of an issue causing orders to remain stuck in pending activation, and our engineering team is working around the clock to resolve it.

We understand how this may be affecting you, and we truly appreciate your patience as we work towards a solution.

Please know that we are doing everything we can to address this matter, and we will provide you with timely updates as soon as more information becomes available.

Posted March 17th, 2025 1:21 pm AEST

Affected Services

  • Billing and Payments