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Account Manager Latency

Opened on August 20th, 2025 4:45 pm AEST, last updated August 20th, 2025 7:28 pm AEST
Resolved

We are pleased to inform you that the Account Manager issue has been fully resolved. All related systems and processes are now functioning as expected, and no further impact is anticipated.

Thank you for your patience and support during this matter. Should you have any questions or require additional details, please feel free to reach out.

Posted August 20th, 2025 7:28 pm AEST

Monitoring

We are pleased to inform you that the Account Manager is now up and running.

As a precaution, we will continue to monitor this to ensure stability and performance. If you encounter any further issues, please don’t hesitate to contact our support team.

Thank you for your patience and understanding.

Posted August 20th, 2025 6:23 pm AEST

Investigating

We would like to inform you that we are currently experiencing some latency with accessing the Account Manager. We fully recognize how vital it is for you to seamlessly manage your products and services, and we deeply regret any inconvenience this may cause. Rest assured that our dedicated team of Engineers is already hard at work, giving this matter their utmost priority to restore normal functionality as swiftly as possible. We sincerely appreciate your patience and understanding as we resolve this issue.

Posted August 20th, 2025 4:45 pm AEST

Affected Services

  • Account Manager
  • Billing and Payments