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Pending Order Activation

Opened on November 13th, 2025 5:15 pm AEST, last updated November 13th, 2025 10:30 pm AEST

Resolved

We have monitored the situation and ensured the issue has been completely resolved.

Please feel free to reach out to our support team for any further concerns.

Posted November 13th, 2025 10:30 pm AEST

Monitoring

The system is now processing all outstanding invoices, while the team continues to closely monitor all pending order activations to ensure timely completion.

We appreciate your patience and understanding. Please check back here for further updates.

Posted November 13th, 2025 8:39 pm AEST

Identified

A fix has been implemented and we are monitoring all pending orders to be processed completely for the next 12 hours.

We appreciate your patience and understanding. Please check back here for further updates.

Posted November 13th, 2025 6:09 pm AEST

Investigating

We are aware of an issue causing orders to remain stuck in pending activation, and our engineering team is working around the clock to resolve it.

We understand how this may be affecting you, and we truly appreciate your patience as we work towards a solution.

Please know that we are doing everything we can to address this matter, and we will provide you with timely updates as soon as more information becomes available.

Posted November 13th, 2025 5:15 pm AEST

Affected Services

  • Billing and Payments