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Phone Line Issue

Opened on November 3rd, 2026 2:42 pm AEST, last updated November 3rd, 2026 4:33 pm AEST

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Latest Update

Posted November 3rd, 2026 4:33 pm AEST

Monitoring

Our phone line issue has now been resolved, and our hotline is fully operational.

We sincerely apologize for any inconvenience caused and thank you for your patience and understanding while we worked to resolve the issue.

If you require assistance, you may now contact us through our hotline or continue to reach out via Live Chat Support, and our team will be happy to assist you.

Posted November 3rd, 2026 4:31 pm AEST

Identified

We are currently experiencing technical difficulties with our phone lines. Our team is actively working to resolve the issue as quickly as possible.

We sincerely apologize for any inconvenience this may cause. In the meantime, if you require urgent assistance, please reach out to us through our Live Chat Support, and our team will be happy to assist you.

Thank you for your patience and understanding.

Posted November 3rd, 2026 2:42 pm AEST

Affected Services

  • Voice/Chat Operations