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Email and Website Issues – Shared Linux Hosting

Opened on May 4th, 2026 2:20 pm AEST, last updated May 5th, 2026 1:26 pm AEST

Resolved

We are pleased to inform you that the affected services are now up and running.

As a precaution, we will continue to monitor the servers closely to ensure stability and performance. If you encounter any further issues, please do not hesitate to contact our support team.

Thank you for your patience and understanding.

Posted May 5th, 2026 1:26 pm AEST

Monitoring

We are currently observing email and website issues on some shared Linux hosting servers.

Our investigation indicates that configurations were impacted following a recent cPanel upgrade. Our senior administrators have identified the fix and are actively applying it across all affected servers.

We sincerely apologize for the inconvenience caused and understand the critical importance of email services for your business. Please be assured that this is being treated with the highest priority, and services will be restored as soon as possible. For further update, please visit https://pulse.crazydomains.com/issue/2120

Posted May 5th, 2026 10:07 am AEST

Monitoring
Latest Update

Posted May 4th, 2026 3:46 pm AEST

Resolved

We would like to inform you that the email service issue affecting some shared Linux hosting servers has now been resolved.

Our administrators have successfully applied the necessary fixes following the recent cPanel upgrade, and all mail services are operating normally.

We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolve this matter.

If you continue to experience any issues or have any concerns, please do not hesitate to reach out to our support team.

Posted May 4th, 2026 3:19 pm AEST

Identified

We are currently observing email service issues on some shared Linux hosting servers. As a result, incoming emails may not reach mailboxes, and outgoing emails may remain queued on the server.

Our investigation indicates that mail configurations were impacted following a recent cPanel upgrade. Our senior administrators have identified the fix and are actively applying it across all affected servers.

We sincerely apologize for the inconvenience caused and understand the critical importance of email services for your business. Please be assured that this is being treated with the highest priority, and services will be restored as soon as possible.

Posted May 4th, 2026 2:20 pm AEST

Affected Services

  • Linux Shared Hosting
  • Voice/Chat Operations